We just moved into our house a couple weeks ago and I transferred my cable service. I had a pretty good deal at the apartment so I thought if I transferred it that the conditions of that deal would be the same. After all, I am the same customer, getting the same service, just a different house.
Well, I was wrong.
My bill went up about 20% so I called to complain. They explained the deal was for that residents not for me as the customer. They did end up giving me a discount for three months of way more than 20% and told me to call back for new deals in a month or so.
Maybe I'm slow but I guess it just dawned on me that the cable companies, phone companies, etc. favor the people that complain. The system is set up to prey on the meek. They want you to call all the time so they can try to tack on services. However, if you are a reasonably strong willed person (I tend towards the "can't we all get along" meek crowd) , you can get good deals by resisting their sales pitches.
The meek may inherit the earth but they sure get taken on their cable bill.
It took a while but I think I'm starting to realize the difference between standing up for yourself and being overbearing.
Thursday, February 14, 2008
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